Note: most questions can be answered by reading the manual (under the Help menu of the Mac and Windows versions). Otherwise, check the Frequently Asked Questions below or the Read Me Files (accompanying downloaded applications) to see if your question has already been answered. If not, send us a report using the Email Support Page.
You will get a faster solution by reading these materials carefully before writing.
Unfortunately, we cannot offer telephone support.
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Frequently Asked Questions
Product Registration
- I have lost my registration key. Can you please email it to me?
- Where is my registration key?
- Where do I enter my registration key?
- Why doesn't my registration key work?
General "oops"
Order / Purchase
- How do I order /purchase Ultralingua?
- Where can I find Ultralingua in a Store?
- How can I upgrade Ultralingua?
Installation
- I get a "certificate error" when I try to install the Symbian version.
- How do I install the Palm version?
- Mac & Windows: Message indicating no dictionaries are installed?
- How can I import, export, or update personal additions files?
- How to update a Mac OS X version?
Using Ultralingua, Collins, or Grammatica
- How many words are in the Ultralingua dictionaries?
- How do I find support for Collins Products?
- What if I have technical questions about Grammatica?
- How does Ultralingua use OS X services?
- How do I add / delete entries?
- How can I get voice synthesis for my Ultralingua dictionary?
- Where do the Ultralingua databases come from?
- Where do I find the pronunciations for the phonetic transcriptions?