Have a Product Question?

About purchasing from the iTunes App Store

How to I reinstall an app from the iTunes App Store?

If you've already purchased Ultralingua, then you can install it for free using the App Store app.

  1. Open the App Store app, tap the "Updates" icon, then tap the "Purchased" tab. At the top, tap "Not on this iPhone" and search for Ultralingua. Once you find it you can re-download it by tapping on the cloud icon.
    You can also look at the Apple Support website for more help.
  2. If you've downloaded Ultralingua but it's not appearing on your phone, or is crashing when you try to open it, then you might need to do a "hard reset" of your device. Please see this link for the steps.
  3. You can also look at the Apple Support website for more help.

If you continue to have problems after re-installing, please email us with your device type (iPhone 4, iPod touch 2nd generation, etc.) and your iOS version number. To find the version number, go to the Settings app, tap through the General-About menus, and scroll down to the Version number.

I am unsatisfied with my app purchase. How do I get a refund?

Apple does not allow developers to issue refunds, but you can request one through iTunes. Here are the steps:

  1. Go to the iTunes Store and click on your account. It's in the top right corner.
  2. Once you're logged in, scroll down and click 'See All' under Purchase History.
  3. Scroll down until you see the button that says 'Report a Problem'. Click that button.
  4. Find the app you want a refund for and select 'Report a Problem'.
  5. Choose the appropriate category and submit your response.

About our dictionary data

Where do the Ultralingua databases come from?

Most Ultralingua dictionaries are developed and maintained by our team of language experts. Certain specialized databases come from other major publishing houses that have asked us to develop the electronic versions of their dictionaries. Many of our dictionaries receive updates and new entries every year.

What do the abbreviations mean?

Ultralingua dictionaries sometimes include abbreviations for parts of speech, gender, tense names, etc. For a full list of abbreviations and their meanings, visit these pages:

Can I see the verb tense names in another language?

What is the difference between Ultralingua and Collins dictionaries?

In addition to maintaining our own dictionaries, we also license dictionary data from well-known publishers like HarperCollins, Vox, and Simon & Schuster.

The basic technology behind the dictionaries (for look-up, display, verb conjugation, number-to-text conversion) is nearly identical. The single greatest difference is the dictionary data itself, and the decision of which to use is a matter personal preference. Collins entries are often enriched with more indications of context and examples of usage, while Ultralingua dictionaries often include a higher quantity of entries.

You can download a completely free 10-day trial of each for Mac or Windows to try them each for yourself before making a purchase decision. Just visit our product page and click the download link for the dictionaries you wish to try.

How many words are in the Ultralingua dictionaries?

If you’re looking for a summary, here are some quick general guidelines:

  • Most of our bilingual dictionaries contain approximately 200,000 - 300,000 translations for about 50,000 – 100,000 entries.
  • Our monolingual English dictionary contains 300,000 definitions for more than 85,000 headwords, with more than 65,000 entries in the thesaurus.
  • Our verb conjugators contain conjugations for most known verbs in each language (usually some 6000-7000 verbs, not counting reflexive forms). The conjugation of each verb may include 70 different forms, resulting in a total number forms in the hundreds of thousands for a given language.

Dictionary makers have different ways of counting the content in their data, so it’s important to be careful when comparing numbers in product descriptions from different publishers. The number of "entries" is sometimes inflated by counting extra things or by counting some parts of the dictionary multiple times.

At Ultralingua, we quantify our dictionary content by looking at the headwords and definitions associated with each “entry”. We describe the number of “entries” as the number of individual terms or headwords you could look up in the dictionary, and “translations” or “definitions” as the number of meanings or senses provided with the headwords.

For example, “boat” (noun) in our Spanish-English Dictionary has seven translations, because there are many different ways to say “boat” in Spanish depending on the context or type of boat you are looking to describe. “Boat” (verb) has another eight possible translations.

Here we have two entries (boat, noun; boat, verb) with a total of fifteen translations. These contribute to the total 75,000 entries and 290,000 translations in the Spanish-English Dictionary & Verbs by Ultralingua.

You can view a full list of the number of entries in our dictionaries on our product page.

About our legacy versions

What are legacy versions?

Legacy versions are former versions of our software, like Ultralingua for Mac and Windows versions 6, 5, and 4, which are no longer available for sale. If you use an old version of Ultralingua and do not wish to upgrade you may need legacy version support.

I need to re-download an old version of Ultralingua.

We’ve created a tool that allows you to automatically re-download your legacy version. Simply enter your license key into our download link generator to receive a direct link to your product.

About the Hotkey

What is the Hotkey?

You can use a keyboard shortcut, called the Hotkey, to look up words in other programs. This feature comes with the Mac and Windows software sold from our website, but not our mobile apps or desktop software sold from third-party app stores.

Which Windows programs is the Hotkey compatible with?

The following Windows programs have been tested to work correctly with the Ultralingua hotkey. Please note that even if the program you are using is not on this list, the hotkey feature may still work with it.

  • Microsoft Office Suite
  • Notepad/Wordpad
  • Internet Explorer 6, 7, 8
  • Firefox 3
  • Opera 9
  • Microsoft Outlook 2007
  • Thunderbird 2.0
  • Adobe Acrobat 9

Which Mac programs is the Hotkey compatible with?

The following Mac programs have been tested to work correctly with the Ultralingua hotkey. Please note that even if the program you are using is not on this list, the hotkey feature may still work with it.

  • Microsoft Office Suite
  • TextEdit
  • TextWrangler
  • Chrome
  • Safari
  • Firefox
  • Thunderbird
  • Preview
  • Adobe Reader

About Collins products

How do I find support for Collins Products?

The instructions provided here for Ultralingua dictionaries will almost certainly pertain to our Collins products, too. If you have questions about the content of the Collins dictionaries, please contact Collins directly at support@collinsdictionaries.com. If you have technical support questions not answered here, contact us via email.

About Grammatica products

Where did Grammatica go?

Our partnership with Meta-Agent, the company that owns Grammatica software, ended in February 2012. We are no longer selling Grammatica spelling and grammar checkers, but you can still purchase them and receive technical support here.

What if I have technical questions about Grammatica?

First, check the help manual available within the software itself. We also post some answers to frequently asked questions below, so see if your answer is here.

If you need further support, email support@semantica-software.com.

Grammatica froze when I was checking a long document.

This is a known issue. You can email the sentences that fail to support@semantica-software.com for support. Quit and restart the program and it should return to normal.

Sometimes the hotkey doesn't work in a program or browser.

This part of the Grammatica technology is older, and we can't guarantee it'll work in newer software. You can email support@semantica-software.com for support.

Grammatica disappeared after I installed it. What should I do?

For Windows users: Access Grammatica by right-clicking its icon in the lower right-hand corner of your computer screen. Its icon is a little pen and parchment and is located in your system tray, to the left of the system clock. Right-click on the icon and a menu will appear. Select "Show Grammatica Window". You can also select "Grammatica Tutorial" for instructions on how to use the program.

For Mac users: If Grammatica is running, it's on your Dock. Click it and choose File-New Checker Window. If it's not running, use Spotlight to search for Grammatica, select it, then click through the first window until you can select the "Open Checker Window" button.

I lost my registration key for Grammatica.

If you need your registration key, email us at escalate@ultralingua.com.

About orders and purchase options

Where can I find Ultralingua in a Store?

Most people do not need to buy Ultralingua on an actual CD. The most current versions of our products can be always downloaded from our website. Once you have selected the Ultralingua products you want to buy, a Backup CD option will be available in the shopping cart. This provides a copy of each Ultralingua product in your order.

Ultralingua is distributed by Nexway and Tribeka in the United States and Europe. You’ll find Ultralingua on shelves and in kiosks at stores such as Carrefour, Harvey Norman, Tesco, Microsoft, and Sony Style.


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