Other Technical Support

Yes! Use our Lost Registration Key tool to immediately retrieve your key(s). We will send it to the email address you gave us when you registered your software.

If you have paid for your product via our online order form, you will receive an email with a receipt, download link, and copy of your registration key. This information is also displayed within your web browser after you complete the checkout process.

Copy your registration key from the email and paste it into the dialog that opens under the Key menu of the application. Be sure to keep a copy of your registration key and receipt in a secure area.

In order to "unlock" your Ultralingua product, you will need to enter your Registration Key into the application. This is a menu option within the Ultralingua application. The menu options are located across the top of the window.

The Key entry menu option is located in a slightly different place depending on which version of Ultralingua product you have, but you can generally find it by looking for the following key phrases, words, or their equivalent: "View Licenses", "Enter License Key", "Enter Registration Key". If you are unable to find this menu option, please email our support team so we can help you resolve the issue.

When entering your key, be sure to enter it exactly as it appears, including the part with your name after the dash. The easiest way to do this is to simply copy and paste your key from your confirmation email.

If you get a "Bad Key" message, please try the following:

1. Check to make sure you have entered the key exactly as it appears in the email we have sent you. The best way to do this is to copy the key from our email and paste it directly into the Key dialog (under the Key menu).
2. Note that the Key generally includes your name or your company name; it will not work without the entire key being entered.
3. Check to make sure that your receipt shows that you ordered the right product. For example, if you have mistakenly ordered the French Dictionary and Thesaurus instead of the French-English Dictionary (bilingual translating dictionary), the key will not work.
4. Check to make sure that you have ordered the right platform. For example, if you have mistakenly ordered a Windows product when you need a Macintosh version, the key will not work.

If you have checked your key and are sure you are entering it correctly, but you are still getting an error message, please email our support team and we will help you resolve the issue.

If you already have Ultralingua installed on your computer or mobile device you can easily add language modules. Look under the File Menu headings at the top of the Ultralingua window and select "Download Additional Dictionaries" (Windows v7.x) or "More Dictionaries" (Mac). This option is available for most handheld devices, except iPhone and iPad.

If you're having trouble with iPhone or iPad installation, please refer to this support link from Apple for assistance.

You may be seeing this message because the contents or copies of your Ultralingua files were moved. If you download multiple copies of our software, you may end up with versions that don’t include all of your dictionaries, and the operating system may not know which version to launch. You must not move the contents of the Ultralingua folder in the \Applications directory; otherwise, Ultralingua may not be able to find various files.

To resolve the issue, you should delete all but the most recent copy of Ultralingua, and make sure that all your dictionary databases (including personal additions files) are located in the Ultralingua/dictionaries folder.

Having multiple copies on your disk may also mean your aliases or Dock icon will launch the wrong version. If this is the case, delete the alias or icon and make a new one from the application in the Ultralingua folder.

You can check for updates by choosing Check for Updates from the Ultralingua menu. If updates are available you can then download them automatically.